Support & help
Whether you’re still setting HaloSilver up or you’ve had it running for months: ask Halo anything and get an answer right away, or send a message straight to a person.
Fill this out and it goes straight to a person, no ticket number.
Or email support@halosilver.app directly and a person will get back to you. That’s the same inbox behind our privacy and terms pages, so one email reaches the right people whether your question is about setup, an alert, billing, or anything else.
If an alert looks off, or HaloSilver flagged something that turns out to be harmless, that’s normal and worth telling us about so detection keeps improving, email us at support@halosilver.app with the alert details.
If you’re worried the person you’re protecting is in the middle of a scam right now, HaloSilver is one layer of protection, not a substitute for calling them directly.
You’re always in control of whether HaloSilver is watching. From the portal, open the protected person you want to pause, then use the Protection toggle in their settings to turn monitoring off or back on at any time. Nothing needs to be uninstalled, and turning it back on takes one click.
A few of the questions we hear most from caregivers already using HaloSilver. For everything else, including how setup and pricing work, see the full FAQ on the homepage.
No, you never see their screen. HaloSilver checks the text on screen for scam signals and adds a plain-language alert to your portal when it flags something risky. It also texts the number you opted in with, and if email alerts are configured, HaloSilver also attempts email delivery. It does not track browsing, read every message, or show you what they are doing. You see the alert; nothing else is shared with you.
You see the offending text, the reason HaloSilver flagged it, and a suggested step. That is the complete picture of what is shared with you.
An alert tells you what was said on the screen (the exact text that triggered it), why HaloSilver flagged it (plain language, not technical), and a suggested next step. For example: "Call her today and ask how her week has been" rather than "confront her about the scammer."
Alerts are calm and actionable. They are not alarms. You decide when and how to act on them.
Apple (macOS Ventura and later) and Windows, both today. A small desktop companion, no browser extension required. The Mac app is notarized by Apple; the Windows installer is not yet code-signed, so Windows shows its standard caution screen for a new publisher.
Apple and Windows computers are both covered today. A Chrome extension, iPhone, and Android are not built yet, so Chromebooks and phones are not covered.
HaloSilver cannot hear calls or monitor voice. It can flag written messages that refer back to a call, but a conversation that stays entirely by voice is not visible to HaloSilver.
That notice is genuine and it comes from Apple, not from a scammer. Recent versions of macOS periodically remind people about any app with screen-reading permission, and Apple's wording lumps "screen and system audio" into one permission even when an app never touches audio. HaloSilver reads the screen many times a day to check for scams, which is why the count is large.
HaloSilver never records or enables audio. There is no microphone permission on the computer, and you can verify that yourself: open System Settings, then Privacy & Security, then Microphone, and HaloSilver does not appear in the list.
Deleting the app keeps its saved connection, so a reinstall quietly reconnects to the old account and the new dashboard never sees it check in.
The fix takes a minute on that computer: click the HaloSilver icon in the menu bar (Mac) or system tray (Windows), choose "Reconnect This Computer…", confirm, and enter the new setup code from your portal.